Refund policy
Refund policy
We want you to love your SantaDoor. Every order is checked before it ships, so we keep our refund policy simple and strict.
What qualifies for a refund or replacement
We only offer a refund or replacement if:
- Your item arrived damaged, or
- You received the wrong item.
We do not accept returns or offer refunds for change of mind, ordering by mistake, or items that were damaged, used or altered after delivery.
How to make a claim
Email us at saintmods.shop@gmail.com within 48 hours of delivery with:
- Your order number
- Clear photos or a video of the damaged item and its packaging, or of the wrong item you received
If you do not report the issue within 48 hours of delivery, we may not be able to honor your claim. We use the timestamp information from the tracking link and the carrier's delivery confirmation when reviewing claims.
Once we review your claim, we will email you to let you know if it was approved. If approved, we will send you a replacement or refund your original method of payment. If we need the item sent back, we will give you instructions and cover the return shipping for approved claims.
Cancellations
We start processing orders right away, so orders cannot be changed or cancelled once they have been processed for shipping.
Late or missing refunds
There is often some processing time between financial institutions before a refund is posted (2-3 business days is normal). If you still have not received your refund after this time, please email us at saintmods.shop@gmail.com and we will look into it.
Questions
Have a question about your order? Email us first at saintmods.shop@gmail.com and we will sort it out fast, no need to go through your bank.