Shipping policy

Shipping policy

Every SantaDoor order ships for free within the United States, with tracking on every package.

Order processing

All orders and payments are subject to verification and approval before shipping. To help fight credit card fraud, orders with incorrect billing information or that need extra verification may be delayed or cancelled.

Once your order has begun processing we are unable to make any changes, including address changes. We only ship to the address provided at checkout. We do not ship on weekends or holidays.

Delivery time

Orders usually arrive within 3-10 business days. Around major holidays and during busy periods, deliveries can take a little longer. Delivery dates are estimates and are not guaranteed.

SantaDoor cannot be held responsible for delays caused by conditions outside our control, such as carrier delays, holidays, severe weather or other disruptions.

Tracking

All orders ship with a tracking number. You will receive an email with your tracking number as soon as your order ships. For some carriers it can take a few days for tracking information to update. If your order was placed more than 5 business days ago and your tracking still shows no information, please contact us.

Lost, stolen or damaged packages

If your package arrives damaged, please see our Refund policy and email us within 48 hours of delivery. If your tracking shows your package was delivered and you have not received it, please email us and file a claim with the shipping carrier. We use the timestamp information from the tracking link and the carrier's delivery confirmation when reviewing claims.

Wrong address

It is the buyer's responsibility to make sure the shipping address entered at checkout is correct. We start working on your order immediately, so once your order has been processed for shipping we cannot change the address.

Questions

We would love to hear from you. Email us at saintmods.shop@gmail.com with any questions about your order.